lumbung138 Account & Payment FAQ

No. Each person may hold only one active account on lumbung138. If we detect multiple accounts linked to the same identity, email, or payment method, we will suspend all of them. This rule protects both you and our platform from fraud and account abuse. If you have forgotten your password or cannot access your existing account, contact our support team and we will help you recover it. Do not create a new account; instead, use the password recovery option on the login page or reach out to us through the app.

We require a clear photograph of your national identity card or passport and a selfie photo showing your face. Both images must be fully visible and legible so our verification system can process them correctly. You must complete KYC verification before your first withdrawal. This is a legal requirement under Indonesian financial regulations. Upload your documents through the account settings page in the lumbung138 app. Our system typically reviews submissions within a few hours. If your documents are rejected, we will explain why and allow you to resubmit. Keep your ID and selfie photos in good lighting and ensure all text is readable.

If your deposit or withdrawal does not complete, the funds remain with your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank). Check your payment app to confirm whether the transaction went through. If money left your account but did not arrive at lumbung138, contact our support team with your transaction ID and we will investigate. For bank transfers via mobile banking, local payment, online payment, or e-wallet, delays can occur during peak hours or holidays like Idul Fitri or Idul Adha. If a withdrawal is stuck, do not attempt to resubmit; instead, message support and we will trace the transaction and either complete it or reverse it so you can try again.

Our weekly cashback offer returns a percentage of your net losses (the difference between what you wagered and what you won) back to your account each week. The exact percentage and eligibility rules are shown in the promotions section of the lumbung138 app. Cashback is calculated automatically and credited to your account on a set day each week. You do not need to claim it manually. Cashback funds can be withdrawn or used for further betting. Terms apply, including minimum activity thresholds and game category restrictions. Read the full promotion terms in the app before the week begins so you understand which games and bet types qualify.

Our team reviews withdrawal requests within a standard processing window. Once approved, the funds are sent to your payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank). The time it then takes to arrive depends on your payment provider. Bank transfers to online payment, e-wallet, mobile banking, or local payment typically arrive within one business day. E-wallet transfers via online payment, e-wallet, or mobile banking usually arrive within minutes to a few hours. During high-volume periods or public holidays, processing may take longer. If your withdrawal has not arrived after the expected window, contact support with your withdrawal ID and we will check the status with your payment provider.

We offer live-dealer tables (blackjack, roulette, baccarat, and Dragon Tiger with real dealers), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways), a sportsbook covering football (Liga 1, Piala AFF, Champions League, Premier League), badminton, and MotoGP, and esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Each category is accessible from the main menu in the lumbung138 app. Live-dealer tables stream in real time from our studios. Slots are instant-play games. The sportsbook updates odds throughout the day. Esports markets cover major tournaments and regional events. Browse each category to see current games, odds, and betting options available in your region.

Our support team responds in English. You can contact us through the lumbung138 app with questions about your account, payments, games, or any technical issue. We aim to respond within 24 hours. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and prefer to reach out during local business hours, our team is available throughout the day. For urgent issues like account lockouts or payment disputes, message support immediately and we will prioritize your case. You can also check our FAQ and legal pages for answers to common questions before contacting the team.

To request deletion of your personal data, contact our support team through the lumbung138 app and state that you wish to submit a data-deletion request. Provide your account username and the email address associated with your account. Our team will confirm your identity and process your request according to our privacy policy and applicable data protection laws. Note that some data may be retained for legal or financial compliance reasons. Once your request is approved, we will delete your personal information within the timeframe specified in our privacy policy. Read our full privacy policy for details on what data we collect, how we use it, and your rights regarding your information.