lumbung138How We Keep Your Data Private and Secure
This page describes what we collect when you use lumbung138, how we protect it, and what rights you have over your information. Your data—whether it is your payment details, account history, or location—stays with us under strict security protocols. We do not sell your data to third parties or use it for purposes beyond operating our live-dealer tables, sportsbook betting, slot games, and esports markets.
We designed this policy to be transparent and straightforward. The first section covers what information we collect. The second explains how we use and store it. The final section sets out your rights and how to contact us with questions.
What we collect on lumbung138
When you create a lumbung138 account, we collect your email address, phone number, full name, and date of birth. We also collect identity documents—a photo of your passport or national ID, and a selfie for verification. These are required by law in Indonesia to prevent fraud and money laundering.
We collect payment information tied to your chosen method: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet. We do not store your wallet password or full bank account number. We store only the reference token that your bank or payment provider gives us so we can process deposits and withdrawals without storing sensitive credentials.
When you use lumbung138, we log your activity. This includes: which games you play, which bets you place, your account balance at each moment, your IP address, the device you use (Android or iOS), your internet speed, and the time of each action. We use this data to detect fraud, settle disputes, and improve app performance—especially for low-bandwidth streaming of our live blackjack, roulette, baccarat, and Dragon Tiger studios.
We also collect cookies and tracking pixels to recognize you on return visits and to measure how the app loads on different networks. If you visit lumbung138 from Jakarta, Surabaya, Bandung, Medan, or Semarang, we may note your approximate region for customer support routing, but we do not store your exact location.
We use cookies to remember your preferences
Cookies store your login session, language choice, and which sports or games you viewed last. You can disable cookies in your browser settings, but some lumbung138 features may not work without them.
How we use your data on lumbung138
We use your personal information to: create and manage your account; process deposits and withdrawals; verify your identity before your first withdrawal; settle bets and resolve disputes; detect fraud and block unauthorized access; improve our mobile app's performance on weak networks; and send you updates about your account via email or in-app notification.
We do not use your data to send marketing emails unless you explicitly opt in through your account settings. We do not share your data with third-party advertisers or data brokers. We do use third-party payment processors—your bank, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment all receive the minimal information they need to complete transactions. These processors have their own privacy policies and are responsible for their handling of your data.
We keep your data for as long as your account is active and for three years after closure. We then delete it securely unless we are required by law to retain it longer.
Where your data is stored
We store lumbung138 data on encrypted servers. These servers may sit outside Indonesia—typically in Singapore or the Southeast Asian region. We apply the same security standard (encryption at rest and in transit) regardless of server location. If Indonesian law requires data localization for certain financial records, we maintain a local copy in addition to our primary server.
Your rights on lumbung138
You can request access to your personal data at any time by contacting our support team. We will provide a complete copy within 7 business days. You can also request correction if you believe your information is inaccurate. You can request deletion of your account and associated data, but we will retain transaction history if required by financial regulators.
You have the right to withdraw consent for non-essential data use—for example, you can opt out of receiving promotional emails or disable location tracking. You cannot withdraw consent for essential uses like fraud detection or payment processing, as these are necessary to operate lumbung138.
Key points about your privacy on lumbung138
- We encrypt all data in transit and at rest.
- We do not sell your information to advertisers or data brokers.
- We retain your data for three years after account closure, then delete it securely.
- You can request access, correction, or deletion at any time.
- Payment processors like DANA and e-wallet have their own privacy policies.
- We are available for privacy questions in English via in-app support.
Changes to this policy
We may update this privacy policy to reflect changes in law, technology, or our practices. If we make material changes—for example, if we begin storing data in a new country or change how long we retain information—we will notify you via email at least 30 days before the change takes effect. Your continued use of lumbung138 after the effective date means you accept the updated policy.
For questions about this policy or your data, contact our support team through the lumbung138 app. We respond in English within 24 hours. You can also reach out if you have a complaint about how we handle your information.